Shipping Policy
Thank you for shopping with MAXFREE. To track your order, contact us at support@maxfree.com for the tracking number.
Overseas Warehouse: 9059 HERMOSA AVENUE, RANCHO CUCAMONGA, CA, 91730
Order Processing Time
Orders are typically shipped within 1-2 business days of confirmation/payment. Weekend orders may experience delays.
Warehouse Operations: Our USA and Canada warehouse operates Monday to Friday, excluding holidays.
Shipping Costs and Transit Times
|
Country |
Estimated Delivery Day |
Shipping Cost |
Express |
|
United States |
3-6 business days |
Free Shipping |
UPS, FedEx, DHL |
|
Country |
Estimated Delivery Day |
Shipping Cost |
Express |
|
Canada (F1&F2&S1&S2 Available) |
3-6 business days |
Free Shipping |
UPS, FedEx, D |
|
Country |
Estimated Delivery Day |
Shipping Cost |
Express |
|
EU Countries (Only S1&S2 Avaiable) |
3-6 business days |
Free Shipping |
UPS, FedEx, D |
Total Delivery Time = Processing Time + Shipping Time(depending on your location)
We ship to the United States except for Puerto Rico/Hawaii/Alaska/Guam/Armed Forces Americas/Armed Forces Europe/Armed Forces Pacific.
We ship to Canada except for Yukon, Northwest Territories, Nunavut.
Tracking
- Once your order is shipped, you will receive an email notification with the tracking number.
- Please allow up to 24 hours for the tracking number to become active. During events or holidays, there may be a slight delay in processing.
- Please note that tracking information may take 48 to 72 hours to update. If you encounter any issues tracking your package, please contact us, and we will assist you within 48 hours.
Delivery Time Exceeded
For order delays, kindly contact us at support@maxfree.com. We will promptly investigate the issue with the shipping carrier. Thank you for your understanding and support.
Order Cancellations
- Please note that if you contact us before the order is shipped, we can cancel it for you and provide a full refund.
- Pls note that once the parcel has been shipped, we are unable to cancel the order.
About Tax
In rare cases, your government may charge customs fees for your order. Please note that these fees are not imposed by our site, and you will be responsible for any applicable charges. We apologize for any inconvenience caused, but we have no control over the customs authorities in your country or elsewhere.
For more information about customs fees, duties, and taxes, we recommend contacting your local customs office. They will be able to provide you with detailed information regarding the fees that may apply to your order.
Email: support@maxfree.com
Address：1F 2nd Bldg, Gangbei Industrial Park, Ailian area, Baohe Rd, Xinlian Community, Longcheng Street, Longgang District, Shenzhen, China 518109